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Airport XAB Terms & Conditions

  • Fare covers the driver service, luggage handling, fuel, tunnel and bridge tolls.
  • The travelling route, including the choice of the tunnel, is subject to the sole discretion of XAB Management Hong Kong Limited.
  • Full payment (Refer to Fare Table here) will be charged for cancellation less than 24 hours in advance, any no-show and/or amendment of booking made with less than 24 hours in advance. 
  • For departure pick up at Passenger’s designated time, the maximum waiting period shall be 15 minutes. Subject to Passenger’s consent and operational availability, the waiting period can be extended from the 16th minute onwards for an additional fee of HKD200 per hour.
  • The maximum waiting period for airport pickup shall be 75 minutes from the flight’s actual landing time. Subject to Passenger’s consent and operational availability, the waiting period can be extended from the 76th minute onwards for an additional fee of HKD200 per hour.
  • HKD100 surcharge will be levied for pick-up between 01:00 and 06:00.
  • HKD50 surcharge will be levied for any en-route stopover. Any en-route stopover must be requested at the time of booking. Last minute requests will not be entertained. Definition of an en-route stop is subject to the discretion of XAB Management Hong Kong Limited.
  • Payment must be settled by either a bank deposit into XAB Management Hong Kong Limited designated bank account or done through a request for payment through the electronic payment provider PayMe.
  • XAB Management Hong Kong Limited reserves the right to suspend or refuse service to any passenger or booking based on safety reasons and bad weather situation without any responsibility for any loss for passengers. Situation will include but not limit to typhoon, rainstorm, road conditions, safety of any passenger, driver or road user, stowage of overload / oversized/irregular luggage items. Please contact XAB Management Hong Kong Limited at cs@xabhk.com for details.
  • All scheduled taxi services will be suspended under the following conditions: (1) when Typhoon Signal No. 8 or above or Black Rainstorm Warning is in force and, (2) within 2 hours from the time Typhoon Signal No. 8 or Black Rainstorm Warning is cancelled.
  • Luggage must be safely secured in a closed trunk/luggage compartment for services to be rendered. As a general reference, the luggage capacity is 4 standard size suitcases (22'' X 12'' X 30'').
  • XAB Management Hong Kong Limited reserves the right to alter, extend or terminate the offer and amend the terms and conditions at any time without notice. In case of disputes in connection with this offer, the decision of XAB Management Hong Kong Limited shall be final.